Welcome to Step2Solve, your AI-powered mathematics learning companion. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information.
This Privacy Policy explains in detail what information we collect when you use our application (available on web, iOS, and Android), how we use that information, who we share it with, and what choices you have regarding your data.
Important: By using Step2Solve, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our application.
When you use Step2Solve, you input mathematical problems, equations, expressions, or questions that you want solved. This includes algebra problems, calculus equations, linear algebra matrices, numerical integration queries, and any text you type into our solver interface.
What we do with it: We process these inputs using Google's Gemini AI to generate step-by-step solutions and explanations.
Retention: We do NOT permanently store your mathematical problems. They are processed in real-time and discarded after the solution is delivered to you.
If you contact us via email for support, feedback, bug reports, or feature requests, we collect:
Retention: We retain communication records for up to 2 years to provide ongoing support and improve our service.
We automatically collect information about how you interact with Step2Solve:
Purpose: This data helps us understand which features are most valuable, identify bugs, and improve the user experience.
We collect technical details about your device and how you access Step2Solve:
Purpose: This helps us ensure compatibility across different devices and optimize performance for your specific platform.
Our servers automatically record certain information when you use Step2Solve:
Purpose: Log data helps us diagnose technical problems, prevent security issues, and improve app stability.
Step2Solve uses Google's Gemini AI to process your mathematical problems and generate solutions. When you submit a problem:
Important: Google's own privacy policy applies to how they handle this data. We recommend reviewing Google's Privacy Policy for details on their data practices.
Data minimization: We only send the minimum information necessary (your problem text) to Google—no personal identifiers are included.
We use the information we collect for the following purposes:
The primary use of your data is to deliver the core functionality of Step2Solve: solving your mathematical problems with step-by-step explanations. This includes processing your inputs, generating solutions via AI, and displaying results in an easy-to-understand format.
We analyze usage patterns to understand which features are most helpful, identify areas for improvement, and fix bugs. For example, if we notice users frequently encounter errors with a specific type of problem, we'll work to improve that feature.
We use your contact information to respond to your support requests, answer questions, provide technical assistance, and send important updates about the app (such as major new features or critical security updates).
We monitor for suspicious activity, prevent fraud, detect and fix security vulnerabilities, and ensure the app is not being used for harmful purposes (e.g., automated bot attacks, spam).
In some cases, we may be required by law to retain certain information or disclose it to authorities (e.g., in response to valid legal requests such as court orders or subpoenas).
Aggregated, anonymized usage data helps us understand what new features would be most valuable to students. For example, if many users are solving trigonometry problems, we might prioritize adding a dedicated trigonometry tab.
What We DON'T Do: We do NOT sell your personal information to third parties. We do NOT use your data for targeted advertising. We do NOT share your mathematical problems with anyone except Google AI (which is necessary to provide the service).
We may share your information with the following third parties, but only as necessary to provide and improve our service:
What we share: Your mathematical problems (text input only)
Why: To generate AI-powered step-by-step solutions
Their privacy policy: https://policies.google.com/privacy
What we share: Server logs, IP addresses (masked), usage data
Why: Vercel hosts our web application and API endpoints
Their privacy policy: https://vercel.com/legal/privacy-policy
We may use analytics tools to understand app usage. If we do, we will update this policy and use only privacy-respecting tools that anonymize data.
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
All data transmitted between your device and our servers is encrypted using HTTPS/TLS (Transport Layer Security). This ensures that even if someone intercepts the data, they cannot read it.
Our application is hosted on Vercel, a trusted cloud platform with enterprise-grade security infrastructure, DDoS protection, and regular security audits.
Access to user data is strictly limited to authorized personnel who need it to maintain and improve the service. We use secure authentication and follow the principle of least privilege.
We regularly review our security practices, update dependencies to patch vulnerabilities, and monitor for suspicious activity or potential breaches.
Important Disclaimer: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability and will notify you promptly in the event of any data breach.
Cookies are small text files stored on your device that help us provide a better experience. We use cookies and similar technologies for the following purposes:
These cookies are necessary for the app to function. They enable core features like maintaining your session, remembering your preferences (e.g., dark mode), and ensuring secure access to the application.
Examples: Session tokens, authentication cookies, preference settings
These cookies help us understand how users interact with Step2Solve. They collect anonymized information about page views, feature usage, and user flow.
Examples: Google Analytics (if used), page visit tracking, feature usage statistics
These cookies help us monitor app performance, identify slow pages, and detect errors to improve speed and reliability.
Examples: Load time tracking, error logging, performance metrics
You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies or accept only certain cookies. However, disabling essential cookies may prevent some features of Step2Solve from working properly.
Browser Cookie Settings:
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
You can request a copy of the personal information we have about you.
You can request that we correct any inaccurate or incomplete information.
You can request that we delete your personal information (subject to legal obligations).
You can request your data in a portable, machine-readable format.
You can opt out of certain data collection practices (e.g., analytics).
You can object to certain processing activities based on legitimate interests.
To exercise any of these rights, please email us at: adotennyson@yahoo.com
Include "Privacy Rights Request" in the subject line and specify which right you wish to exercise. We will respond within 30 days.
Step2Solve is designed to help students of all ages learn mathematics. We recognize that many of our users may be minors, and we take special care to protect their privacy.
We do NOT knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).
What This Means: We do not require children to create accounts or provide personal information to use Step2Solve. The app can be used anonymously—students simply enter math problems and receive solutions.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at adotennyson@yahoo.com.
We will promptly delete such information from our records. Parents have the right to review, delete, or refuse further collection of their child's information.
Educational Use: Step2Solve is commonly used in schools and by parents helping their children with homework. We encourage educators and parents to supervise children's use of technology and discuss online privacy.
Step2Solve is available worldwide, and your information may be transferred to, stored, and processed in countries other than your own. This may include the United States and other jurisdictions where our service providers operate.
When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws (such as GDPR for European users and CCPA for California residents).
For EU/EEA Users: We comply with GDPR requirements and use standard contractual clauses approved by the European Commission when transferring data outside the EU/EEA.
For California Users: We comply with the California Consumer Privacy Act (CCPA) and provide California residents with specific rights regarding their personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features. When we make significant changes, we will notify you by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Step2Solve after changes are posted constitutes your acceptance of the updated policy.
Version History: You can request previous versions of this Privacy Policy by contacting us at adotennyson@yahoo.com.
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data practices, we're here to help. Please don't hesitate to reach out.
Privacy Inquiries: adotennyson@yahoo.com
General Support: danybeloved@gmail.com
Response Time: We aim to respond within 48 hours (usually faster)
Privacy Rights Requests: Responded to within 30 days as required by law
Your Privacy Matters: We take every inquiry seriously and are committed to addressing your concerns. Whether you have a question about how we use data, want to exercise your privacy rights, or simply want to provide feedback on our practices—we want to hear from you.
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